Items ordered before 2pm on any working day (Monday to Friday) excluding Bank Holidays will be delivered next working day (excluding Saturday), anytime up to 5pm to the delivery address given. Special deliveries such as before 12 or 10am etc will arrive by the designated time next working day (Monday to Friday) excluding Bank Holidays. Saturday deliveries will be made on a Saturday morning at an extra charge.
We use the services of reputable couriers and always endeavour to deliver by the appointed time on the appointed day. Unfortunately, the couriers on rare occasions fail to deliver on the appointed day or time. This is a rare occurrence but because it does happen occasionally, the Seller cannot be held responsible for the late delivery of the Goods, and any costs incurred by the Buyer and tradesmen unable to work. We advise the Buyer to ensure receipt of the Goods before scheduling the work for any trades associated with the Goods.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all the arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Pallet orders are delivered within 2 to 3 days.
The Buyer agrees that Proof of Delivery provided to the Seller by the courier is sufficient evidence to establish that the Goods have been received by the Seller.
Deliveries must be signed for as proof of receipt unless, (before the Goods are despatched), the Buyer has given written permission for the Goods to be left without a signature – this written permission removes the liability for the Goods from the courier or Eltrace Limited after delivery of the Goods
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods